# Steady — client content workbook

Private evaluation. Keep personal records, passwords and access codes out of this file.

## Business facts
- Actual business name, descriptor and coverage:
- Public contact method and verified destination:
- Actual hours, appointment confirmation and cancellation terms:

## Three service scopes
### Heating service request
- Actual name and purpose:
- Included work:
- Exclusions and condition limits:
- Price or estimate basis:
- Duration and preparation:

### Cooling service request
- Actual name and purpose:
- Included work:
- Exclusions and condition limits:
- Price or estimate basis:
- Duration and preparation:

### Property visit
- Actual name and purpose:
- Included work:
- Exclusions and condition limits:
- Price or estimate basis:
- Duration and preparation:

## Design-specific review
Service-area-first residential enquiries. Review these practical questions with the owner:
- The business checks coverage before arranging attendance. Confirm travel charges if the property is outside its usual area.
- Use a short description and any equipment information you already know. This contact route is for arranging service, not troubleshooting instructions.
- Confirm who can authorize the visit and provide access. Share private arrangements directly with the business after the appointment is agreed.

## Images and content
- Authorized image source and permission:
- Accurate alternative text and caption:
- Remaining fixed HTML copy and page metadata reviewed:

## Acceptance
- Saved settings reopened and installed in the working website folder:
- All three pages, all three service links, mobile, enlarged text and keyboard checked:
- Inquiry delivery tested only when authorized:
- Editable handoff draft saved and reopened:
- Remaining issues and applicable commercial-use approval:

## Third page content
Where we work
- Check your address: Contact the business with the town or postcode of the property. It will confirm current service coverage, any travel charge and whether it works with the equipment you describe.
- Renting or managing a property: Make sure the person arranging work has the owner’s permission where needed. Confirm who can approve costs and who will provide access before an appointment is set.
- Understand the confirmation: An inquiry is a request for a response. It does not reserve a time. The business confirms attendance, charges and the visit scope directly; the website does not display live availability.